FAQs

Do you offer next day delivery?

Yes; you can order from the comfort of your home and enjoy next day delivery from Monday through to Friday, as long as your order is placed before 10 am the day before you require delivery. 

Can I select a specific delivery day?

Yes, when you checkout you will have the option to choose your delivery day.

Do you offer free delivery?

Yes, we offer FREE delivery on all orders that contain over 160sqm of Turf!

How big are your Bulk Bags?

Our bulk bags are 90x90x90cm (see our compost page for an image)

Is there a minimum order quantity?

Minimum order for turf delivery is 30sqm but any amount can be ordered for collection. Please call us on 01932 875403 for a quick quote.

Do your prices include VAT?

Yes, so you won't get any surprises when you checkout. VAT is included in all our online prices.

Can I return any unused product?

Unfortunately not. However our team will be happy to help you calculate your requirements, just call us on 01932 875403.

How is the product delivered?

The delivery is kerbside, using a 17-tonne, Mann Hiab lorry (2.7m wide, 7m long and 3.7m high).

Our vehicles are fitted with mechanical offloading facilities and may be able to place goods on your premises, however, this is subject to access, and only at the absolute discretion of our friendly driver. We are not liable should damage to property be incurred. Our delivery vehicles will not mount the pavement and you are responsible for arranging for the removal of goods deposited on the public highway.

Do you offer discounts for landscapers?

YES! Please call 01932 875403 or email info@theotternursery.com for more information.