Customer service is our highest priority and we all work extremely hard to offer the greatest service possible. However we don't just want you to take our word for it, please read through what some of our happy clients have recently said about their experience with us...
"Have received the replacements, thank you for your prompt delivery of these, all in good order-thank you. Tip top service! Many thanks, would order again!"
Gill Deane, Brookwood
"I am a regular customer, whilst not a professional in the field, I have a large garden and as such I have purchase, bulk quantities of top soil, turf, and bark. I find as a resident in Ottershaw that the nursery is very local to me. I have found it helpful to use my own trailer to collect bulk materials at my convenience. I have found the staff friendly and well informed. There is a tendency for businesses that cater to both the trade and the public to appear dismissive to the latter; Mark and the staff at Ottershaw do not come across that way. The pricing of products is competitive and the quality excellent, particularly the turf. I have recommended the nursery to friends in this regard recently."
Brian Long, Ottershaw
"I found the on-line ordering fine to use and the staff very helpful when I called with a question. The delivery turned up early in the morning which was very helpful. I'd order again! Kind regards"
"We were really happy with the order and subsequent delivery of the topsoil. It was nice to actually speak to someone prior to the order being placed as I wasn’t sure of the exact qty of KGS each bag and when asked they gave me an answer straight away without having to check with someone. Also the bags were great value. When shopping about I got two bags I ordered from you when really other companies were doing one bag for roughly the same price of your two bags. Overall, like I said we were very pleased with order and delivery and will definitely be looking to use you guys again for our gardening and landscaping needs. Kind Regards"
"The trees are good thank you, no complaints, re service etc we always find you all at Otters really helpful (especially when our product knowledge of these things isn’t great) which make our lives a lot easier. Thank you!!"
George, Hoopers Homes, Staines
"The turf is excellent; my lawn is now looking spectacular. Your service was spot on and the goods were top notch. I can't wait till spring to sit back and relax in my nice new back garden. I would recommend your service and goods and the drop of a hat."
"The delivery was indeed made on the day stated and very promptly on that day I might add. This gave me more time to fulfil the job in hand. As far as the products are concerned, I am pleased with their quality. Thank you"
"The turf delivery arrived on time and the driver was very helpful in placing the pallet in our back garden. Good quality turf which is now laid, I will require another delivery of turf next month and will not hesitate to use your service again."
"Delivery was fine, got everything just after midday even though I hadn’t asked for it early, which was a bonus as I was able to get to work as soon as it arrived. He also dropped it where I had previously asked without me asking again."
"I had 50sq meters of turf delivered a couple of weeks ago. I was extremely pleased with the turf. Also very impresses with the delivery driver he was very polite and friendly even though I was not at the house when he arrived and it was pouring down with rain! Also his placement of the pallet was amazing! Thank you."
"I have had plants and landscaping supplies from you over the last 3 years having been let down by a previous supplier. I don't believe the service or quality of your plants and other supplies can be beaten or equalled at the same price. On top of all of that your people are always helpful and cheerful and the only disappointment I had (which wasn't your fault) was sorted immediately. I can't recommend you highly enough."
Keir Barrie, Guildford
"As a garden designer I am very pleased with the service that I receive. The plants provided have always been very good quality, reasonably priced and deliveries are received on time. I, therefore, consider their service as fundamental to assisting me in keeping happy clients who are very pleased with the finished garden. I will continue to use their friendly service and would not hesitate in recommending them."